, develop and execute CX strategies for NPS & CSAT increase - Elaborate digital experiences for different user personas... on Xcellerate & Digital Tools - NPS & CSAT close the loop initiatives - User research for new functions & capabilities...
growth. - Meet the revenue targets for the account. - Ensure customer satisfaction and retention. CSAT Index - Ensure... Coverage, Response rate of >80%, CSAT Average of 4.5 & above - Onsite attrition - Timely completion of appraisals...
escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised **3...
, including CSAT score, timely responses, number of escalations to account manager, and average responses per case closed...
Satisfaction (CSAT), productivity (solves/AHT) Perform other related duties as assigned. WHAT YOU'LL NEED: Entry level... del cliente (CSAT) y la productividad (soluciones/AHT). LO QUE NECESITARÁ: Colaborar y trabajar en equipo: trabajar...
for Any Reason and Flight Disruption Assistance - have exceptionally strong CSAT because the terms are always clear, and customers...
, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries...
by enterprise & client locations Deliver Program Quality (CSAT, Process Compliance, etc.) Coordinate Field Service Tower... program Owner to conduct approved CSAT & Program Surveys. Conduct root cause analysis & implement pertinent Customer Service...
by enterprise & client locations Deliver Program Quality (CSAT, Process Compliance, etc.) Coordinate Field Service Tower... to conduct approved CSAT & Program Surveys. Conduct root cause analysis & implement pertinent Customer Service Improvement Plans...
, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries...