or Application Developer - Experience working in Agile based methodology (SCRUM, Kanban) - Experience in ITSM, HRSD, SPM, CSM, ITOM...
- Work with the CSM team to prioritize client needs and urgency - Recording leads accurately on a detailed Excel spreadsheet...
- accounts. 4-5M business K accounts) - Lower tier accounts, similar type of work than Sr Named ICSM - CSM experience... or Account Management (managed accounts for some time). Customer service leader. May have had CSM onboarding experience...
s et-upAMs for CSQLs - CSM identify and refer qualified expansion opportun itiesTAMs for technical support escal ationProduct... rescue strate gies.Build, optimize, and report on CSM SOPs, onboarding playbooks, and adoption processes;participate...
Key responsibilities: - Act as a business partner for the CSM team providing guidance and insights into SaaS..., and measure results for CSM consumption and adoption-related initiatives, programs, and campaigns - Interpret data and provide...
with their field support (e.g., CEE, CSM, AE), escalation support (e.g., Incident Management, Problem Management), and customer...
or Application Developer - Experience working in Agile based methodology (SCRUM, Kanban) - Experience in ITSM, HRSD, SPM, CSM, ITOM...
Management (ITOM), IT Business Management (ITBM) and Customer Service Management (CSM) modules. This is a hands-on role...
orders administratively, Development of public tenders, Data Management in the CSM system - Planning and Supervising...
Mapping, Event Management - Worked on CSM, HRSD, GRC, ITBM - Experience in working on Performance Analytics - Design...