Java-SQL-Unix L3 Production Support
(Incident resolution, stakeholder communication, bridge management, postmortem analysis, and actions items). User Ticket...
(Incident resolution, stakeholder communication, bridge management, postmortem analysis, and actions items). User Ticket...
established SLAs Focus on accelerating investigations and minimizing support ticket resolution times via live Zoom calls...
. Administer service requests and official communication processes. Aid in ticket management and reporting tasks. Ensure...
a ticket queue and seek opportunities to improve how we work. Completing new hire onboarding including ordering...
Office, Ticket Management Systems, resolution of browser issues, etc.) Bachelor's degree in related field Thrive...
experience with Azure DevOps/Jira for ticket management and bug tracking is a plus. Fluent in English (spoken and written...
, analyze their requests, and address their requests through ticket queues. Interfacing with EDA vendors to enable production...
high-priority cases are managed effectively. Ticket Management: Manage a queue of incidents effectively using tools...) and an understanding of Support KPIs (SLAs, CSAT, Ticket Aging). Soft Skills: You are an independent worker as well as a team-player, who...
-priority cases are managed effectively. Ticket Management: Manage a queue of incidents effectively using tools like Jira... (SLAs, CSAT, Ticket Aging). Soft Skills: You are an independent worker as well as a team-player, who learns very fast...
comerciales: márgenes, rotación, elasticidad, ticket promedio, valor del tiempo de vida del cliente (CLV). Segmentación..., turnover, elasticity, average ticket, customer lifetime value (CLV), Customer segmentation and cohort analysis, Knowledge...