Application Support Analyst 1
Office, Ticket Management Systems, resolution of browser issues, etc.) Bachelor's degree in related field Thrive...
Office, Ticket Management Systems, resolution of browser issues, etc.) Bachelor's degree in related field Thrive...
updated on ticket progress. Use internal tools to troubleshoot customer-reported tickets. Translate technical...
comerciales: márgenes, rotación, elasticidad, ticket promedio, valor del tiempo de vida del cliente (CLV). Segmentación..., turnover, elasticity, average ticket, customer lifetime value (CLV), Customer segmentation and cohort analysis, Knowledge...
from customers, be able to reassign ticket to the appropriate groups when necessary Train and educate of users in relation to IT...
de visualización como Power BI, Tableau o Looker. Métricas comerciales: márgenes, rotación, elasticidad, ticket promedio, valor..., Tableau, or Looker, Commercial metrics: margins, turnover, elasticity, average ticket, customer lifetime value (CLV), Customer...
, escalates to support resources. Facilitates closure to problem ticket/ service requests while meeting or exceeding defined...
. Organized, dependable, and able to manage ticket queues and meet SLAs. #LI-FP2 What’s in it For You? Hybrid Work Model...
/ AppDynamics and ticket management tools ServiceNow. · Intermediate experience and understanding in technical issues networking...
documentation, including standard operating procedures, flow charts, and templates. Manage ServiceNow activities: ticket creation...
documentation, including standard operating procedures, flow charts, and templates. Manage ServiceNow activities: ticket creation...