IoT Specialist
, and ticket resolution. Maintain and contribute to documentation in knowledge platforms (e.g., Confluence). Be a self-directed...
, and ticket resolution. Maintain and contribute to documentation in knowledge platforms (e.g., Confluence). Be a self-directed...
. Analytical modeling: Building analytical models to identify patterns, anomalies, and root causes (e.g., analyzing ticket data...
, Viva Engage, Power Platform Maintain and support licensing model and related processes Actively manage ServiceNow ticket...
ticket backlog Strong understanding of business processes in Sales Cloud and CPQ platforms Experience with demand...
discussions and meetings between customers and R&D as needed. REPORTING Oversee Jira ticket lifecycle to ensure timely...
and verifies equipment as per job plan, completes all job documentation to include: Job Ticket, Job History Report, CV Metrics/KPI...
processes or transfer the ticket to the dedicated support team using defined handling procedures and knowledge bases. The... at first contact or transfer the ticket to the appropriate support team using defined handling procedures...
and verifies equipment as per job plan, completes all job documentation to include: Job Ticket, Job History Report, CV Metrics/KPI...
efficient queue management, ticket ownership, and SLA adherence. Conduct daily handovers, priority reviews, and incident.... Drive continuous improvement through ticket analysis, automation initiatives, and recurring issue prevention. Manage client...
, processes and service improvements based on operational experience Incident, Problem, and Change ticket handling...