: Verify entitlement, perform troubleshooting and problem determination. Resolve and close the ticket or route the ticket...
: Resolve Level 2 POC ticket queries within defined SLAs using the Colgate Palmolive Request System (Creatio/CPRS). Efficiently...
in salesforce sales, procedures and opportunities. Increase average ticket in the account complementing with additional products...
in salesforce sales, procedures and opportunities. Increase average ticket in the account complementing with additional products...
with ServiceNow or similar tool for ticket handling. Excellent communication skills to work effectively with business stakeholders...
, and Documentation • Record Incidents accurately and timely in the ServiceNow ticket management system. • Identifying outdated...
of daily operations including service delivery reviews, service monitoring, ticket management, Service Now updates...
, Collaboration, and Documentation Record Incidents accurately and timely in the ServiceNow ticket management system. Communicate...
like resolution time, customer satisfaction (CSAT), and ticket volume trends. Demonstrated ability to manage time effectively...
, stakeholder communication, bridge management, postmortem analysis, and actions items). User Ticket management (Backlog review...