: Verify entitlement, perform troubleshooting and problem determination. Resolve and close the ticket or route the ticket...
: Resolve Level 2 POC ticket queries within defined SLAs using the Colgate Palmolive Request System (Creatio/CPRS). Efficiently...
, and case history in CRM systems Maintain accurate notes and ticket management following workflow standards Tag and escalate...
. What Makes You a Perfect Fit: Experience: Proven experience in sales, ideally within high-ticket, luxury, or client-facing...
. Proven success in high-ticket cold outreach, qualifying leads, and passing high-quality opportunities to the Sales team...
that all problems are recorded in the ServiceNow trouble ticket system Ensures that all Airport or Amadeus documentation... of monthly ticket reports for correct troubleshooting and resolution content Follows up with other Amadeus staff on outstanding...
, ticket statuses, and all directory changes. Independently track tasks and workflows to ensure no follow-ups...
calls, email, or ticket inquiries and troubleshooting and managing relatively simple hardware, software or network problems...
Kluwer or LienFlow preferred. o Familiarity with CRM systems (e.g., HubSpot) and ticket tracking workflows. * ·Competencies...
and ticket management following workflow standards Tag and escalate issues according to established protocols in a bilingual...