and product training to internal customers and partners (e.g., Medical Information, Compliance, Customer Interaction Center [CIC..., please send an e-mail to and let us know the nature of your request and your contact information. Please include the...
including: + Training Program Support: maintaining training materials in the Global Learning Center, scheduling training...), Authorized Economic Operator (AEO) (e.g., Europe, Mexico, Gulf Cooperation Council) and Partners in Protection (PIP...
checks. Serve as key point of contact for key vendors inclusive of our background check outplacement and other services... dashboards and trackers (e.g. headcount turnover compliance items). Analyze data to identify trends or risks and provide...
services center to key internal and external customers (including Customers, Suppliers, Employees, Senior Management... Payments (MCA) provided by the regional Global Business Services Center to key internal and external customers (including...
experience at least one year preferred - Minimum of 2 years' experience within a contactcenter environment as a Team Leader... and issues - Handling employee related issues and monitoring transaction - Monitor Team performance in terms of e.g. NPS, CSAT...
and be committed to delivering an excellent service. - Managing IVR and contactcenter infrastructure (Genesys, SIP, SBC... of Telecommunication systems and other contactcenter infrastructure equipment's. - Manage disaster recovery of Telecommunication...
consulting, design, advisory services, market research, and contactcenter analytics that deliver insights to improve outcomes... where required. Define patterns and reference architectures for common Operations scenarios (e.g. case management, approvals, onboarding...
, you will deliver strategic consulting, design, advisory services, market research, and contactcenter analytics that deliver insights... of hospitality applications (e.g., IQware POS, Inntopia, Agilysys, Springer Miller). Experience with Jira, Confluence, Smartsheet...
consulting, design, advisory services, market research, and contactcenter analytics that deliver insights to improve outcomes... processes (e.g. Whole sale management) Proven experience writing user stories, defining acceptance criteria and working...
, AI, automation, self-service, agency on boarding) ITIL v4 certification (Desirable) Knowledge of contactcenter technologies... integrations. - Define modernization strategies for legacy systems (e.g., WINS), ensuring smooth transitions and data consistency...