and conversational AI interfaces. The team is Amazon LATAM's data and AI center of excellence, serving internal users across Mexico... (e.g., SQL, PL/SQL, DDL, MDX, HiveQL, SparkSQL, Scala) - Experience with one or more scripting language (e.g., Python...
cloud and on-premise container environments. Knowledge of contactcenter metrics, KPIs, and operational workflows (e.g... contactcenter platform — enables clients across industries such as banking, insurance, healthcare, communications, technology...
ContactCenter Technologies. Ensure systems are built for scalability, performance, and compliance (e.g., PCI, HIPAA, GDPR... products at Sutherland Global, providing full Omni-Channel, ContactCenter as a Service solution for our clients...
school diploma or equivalent (G.E.D.), may include specialized or vocational courses. Area of study: Information... Technologies / Computer Science Years of experience: One to two years. Type of experience: Experience as Customer Contact...
You Apart: Experience in Google Ads, LinkedIn Campaign Manager, and analytics tools (e.g., Adobe Analytics, DV360, Salesforce... that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek...
team is a part of the larger ContactCenter Operations team at Zillow Group. We provide our customer-facing partners... with industry-standard design and animation software (e.g., Adobe Creative Suite, Figma, or similar tools). Experience creating...
field (preferred). 4-6 years of Workforce Management experience in a BPO/contactcenter environment, with at least 2 years... accounts. Familiarity with Erlang C modeling or other contactcenter volume forecasting methodologies. Exposure...
cost center budgets which align with BU targets for sales, operating income and cash flow. Meets BU timing milestones using... for corporate approval of new investments (e.g. Appropriation Request). Ensures controls over capex spending related to new programs...
Center. Assist Procurement teams with developing and validating spend baselines. PPM (Procurement Performance Management.... Act as focal point for questions from the Center regarding savings tracking, best practices, and standard methodologies...
, education, professional licenses, certifications and references. Contact companies and educational institutions to verify... in a call center, BPO/KPO environment, and/or with fact-checking and fact-checking responsibilities Strong communication skills...