About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines... to join our Helpware team. Position Overview: Our Client is a ratings and reviews platform that collects reviews and does research...
Updates and processes data for real-time performance analysis. Obtains quantifiable performance figures (i.e. call volume, AHT, running service level) in order to make critical recommendations to address account performance issues. Manages...
The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information, and the necessary customer service skills. In...
Position Overview: The Technical Support Representative will be responsible for providing help on topics relating to our e-commerce analytics and visualization platform which helps ‘direct to consumer' brands understand, analyze, and take...