, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket - Process customer... issues by working and communicating with responsible **Maintain a deep understanding of systems (including P21, OS ticket...
with our products. This role is an opportunity to kickstart your career in a high-growth Software-as-a-Service (SaaS) organization... with a commitment to getting the job done, regardless of task size. High sense of urgency with the ability to prioritize and meet tight...
average ticket in the account complementing with additional products when possible Have a clear understanding of growth... fluency B2 or higher Strong analytical and problem-solving skills High level of accuracy and attention to detail in work...
efficiency and data integrity. Collaborate with internal teams by escalating unresolved high-priority or complex issues to the... issues based on severity and urgency while managing multiple cases simultaneously maintaining high service quality...
provided - Managing ticket assignment for the team, management and follow-up - Escalating high profile tickets and/or time... development of strategic plans and actions to deliver differentiation and high value to customers. - _The best **team **wins...
high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions... via ServiceNow and with Local Workforce Support teams to help resolve/satisfy incidents/requests. Use of additional IT...
, supporting the team both locally and globally to help maintain RA's high service standards. As a key member of one of RA...'s most fast-paced teams, the Platform Support Assistant will handle day-to-day promoter and customer support, along with related...
in salesforce sales, procedures and opportunities. Increase average ticket in the account complementing with additional products... fluency B2 or higher. Strong analytical and problem-solving skills High level of accuracy and attention to detail in work...
, you will collaborate with cross-functional teams, including project managers, business analysts, and technical architects, to ensure the... pipelines for Salesforce and ServiceMax. Perform system testing and validation to ensure high performance and security. Create...
with Support, Engineering, Cloud Operations, and Product teams. This includes ensuring proper prioritization of P1 and high-impact..., Product Management, and Customer Success teams to resolve high-impact technical issues. Strong background in ERP systems...