: Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions... Desk via ServiceNow and with Local Workforce Support teams to help resolve/satisfy incidents/requests Use of additional IT...
while meeting KPIs set. - Work closely with SO and Local marketing, SO Sales, and e-commerce, IKEA Food teams to ensure accuracy... and average ticket. Responsible for Catalogue and Brochure production and distribution: - Responsible for the completion...
?? Strong product-market fit with tens of thousands of users (and growing) ?? Collaborative, humble, high-performing team.... Monitor and maintain high levels of performance in key areas like First Response Time (FRT), Resolution Time (RT...
High School diploma or GED equivalent - Solid knowledge/experience using Cisco IOS (CLI) - CCNA Certification... challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership...
- Ability to communicate technical concepts to non-technical audience - Ability to work with virtual and in-person teams... skills **Education**: - High School Diploma / Equivalent, or Higher Degree in computer systems, Electronics...
while meeting KPIs set. - Work closely with SO and Local marketing, SO Sales, and e-commerce, IKEA Food teams to ensure accuracy... and average ticket. Responsible for Catalogue and Brochure production and distribution: - Responsible for the completion...
Company Description Are you looking to join an organization that is growing and dynamic? What about a high-energy... as trusted advisors to organizations facing high-stakes matters demanding urgent attention, staunch integrity, proven experience...
in CRM systems (Salesforce, SAP). Manage high volumes of customer queries via phone, email, and chat, ensuring timely... members or other departments (Product, Sales, Support). Collaborate with cross-functional teams to resolve customer...
partners and mission-critical services, can sustain and accelerate business results. The services include customer ticket... and scripts to resolve operational burden of support/dev engineers and front-line customer support teams - Read and understand...
— and you love being that person? Do you thrive in high-pressure situations, solving problems that others can’t... as a critical link between Tier 1 support and specialized technical teams. You’ll troubleshoot, mentor, document, and collaborate...