with Cisco Unified Contact Center Enterprise (UCCE) and Cisco Customer Voice Portal (CVP) for IVR routing, call flow logic... environments, including familiarity with Genesys Voice Portal (GVP) for IVR development. Integrate applications with Microsoft...
de la operación y servidores, redes, enlaces de internet y sistemas de telefonÃa. Administrar plataformas de call center. ACD, IVR... de plataformas de call center(ACD, IVR, Marcadores, CRM) Excelente gestión de equipo TI Experiencia en administración de servidores...
to reconfigure and validate complex call flows, IVR menus, and queueing logic to align with new Bandwidth entry points. Platform...
knowledge of SharePoint & Webex Skilled in Networking (VPN/Connectivity/Access Control), IVR, Telecom, Dialer, Recording...
a encuesta NPS & CSAT y define acciones correctivas. Analiza reportes del IVR 800 Cerveza y canaliza soluciones estructurales...
el ingreso del comerciante. Da seguimiento a encuesta NPS & CSAT y define acciones correctivas. Analiza reportes del IVR...
with conversational AI, contact center technologies, or related domains (IVR, speech recognition, NLP, CCaaS). Ability to communicate...
for contact center infrastructure (voice, chat, IVR, ACD, integrations, call recording, etc.). Troubleshoot Tier 2/Tier 3 issues...
for contact center infrastructure (voice, chat, IVR, ACD, integrations, call recording, etc.). Troubleshoot Tier 2/Tier 3 issues...