working with conversational AI, contact center technologies, or related domains (IVR, speech recognition, NLP, CCaaS).Ability...
is responsible for the strategic vision, roadmap, and performance of our self service tools like Chatbots and IVR.Unlike a purely... and optimize customer facing chatbot and IVR flows, ensuring intuitive user journeys and high containment rates.Stakeholder...
Role We are looking for a highly motivated professional to support our IVR and Contact Center routing strategy...
with Cisco Unified Contact Center Enterprise (UCCE) and Cisco Customer Voice Portal (CVP) for IVR routing, call flow logic... environments, including familiarity with Genesys Voice Portal (GVP) for IVR development. Integrate applications with Microsoft...
to reconfigure and validate complex call flows, IVR menus, and queueing logic to align with new Bandwidth entry points. Platform...
knowledge of SharePoint & Webex Skilled in Networking (VPN/Connectivity/Access Control), IVR, Telecom, Dialer, Recording...
with conversational AI, contact center technologies, or related domains (IVR, speech recognition, NLP, CCaaS). Ability to communicate...
for contact center infrastructure (voice, chat, IVR, ACD, integrations, call recording, etc.). Troubleshoot Tier 2/Tier 3 issues...
for contact center infrastructure (voice, chat, IVR, ACD, integrations, call recording, etc.). Troubleshoot Tier 2/Tier 3 issues...