Customer Support Representative - Chat/Emails/Text
internal systems and processes quickly - Detail-oriented with a deliberate pace - Emotionally intelligent, solution-oriented...
internal systems and processes quickly - Detail-oriented with a deliberate pace - Emotionally intelligent, solution-oriented...
solution discussions - Work within the Scrum Team to deliver the sprint scope in time and with the expected quality...
's - Good experience working with relational and No-relational databases - Very good experience with AWS - Solution cross...
of data integration solution - Works closely with a team of frontend and backend engineers, product managers, and analysts...
as needed. - Analyze known issues with vendor-provided fixes and contact the appropriate vendor for a defined and attainable solution...
, empowered, empathetic, and solution-focused while addressing questions, issues, or incidents within SLAs that result in a high...
more senior team members for issues outside of defined instructions/parameters. - Lead the solution of complex technical problems...
solution on ServiceNow platform. - Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. - Knowledge...
of data integration solution - Works closely with a team of frontend and backend engineers, product managers, and analysts...
that will benefit both NMAC/IFS and customer. Researches and finds a solution for customer ´s disputes, questions and concerns related...