(outsourced and internal). You will collaborate with other team members in the broader CX organization to share best practices...) - Conducts follow-up analysis of all completed training to evaluate and measure results - Manage and prioritize material...
team focused on Franchise Hunting, Setup, and Management, ensuring partner-led operations deliver strong results, follow..., implementing corrective plans where needed. 6. Cross-Functional Collaboration Work closely with Operations, Marketing, CX...
that elevate service quality, optimize performance, and reduce defects. Own and continuously refine key CX policies, ensuring... and design interventions that improve support touchpoints and overall satisfaction. Define, monitor, and communicate key CX...
We are looking for an experienced and results-driven professional to join our client's team in the technology sector. In this role, you will contribute... to the migration of ERP and CX data into a centralized Databricks data lakehouse and the development and deployment...
insights in support of various CX initiatives. ​Perform complex data review, research, and/or reconciliation. Identify trends... (e.g. CSAT, NPS, Effort Score) and KPIs ​Identify gaps in CX insights and provide recommendations for improving...
. You will be the technical bridge for customers moving from DSCVR implementations to our integrated ecosystem on CX with the support... you: Bridge the data gap between current customer DSCVR implementations and next gen CX platform, successfully translating...
. You will be the technical bridge for customers moving from DSCVR implementations to our integrated ecosystem on CX with the support... you: Bridge the data gap between current customer DSCVR implementations and next gen CX platform, successfully translating...
. You will be the technical bridge for customers moving from DSCVR implementations to our integrated ecosystem on CX with the support... you: Bridge the data gap between current customer DSCVR implementations and next gen CX platform, successfully translating...
with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results.... You will have an advantage if you also have: Experience/knowledge of CCaaS, CX, and Conversational AI solutions. Experience/knowledge selling...
Collaborate with CX Coaches and Service Excellence Leaders to optimize performance and results Who You Are Passionate...CX Service Representative – Deliver Premium Experiences at Aventus Who We Are Aventus is redefining the customer...