Promoter Score) to consistently improve customer experience. • Allocating, driving, and monitoring work based on order content...
utilization targets on a quarterly basis Exceeds Customer Reference Targets and Customer Satisfaction Survey Score Targets...
achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS). • Ensuring the achievement of budget...
, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management...
, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management...
to 75 calls per day, 95% availability to answer calls, 5.5-minute average handle time, 3.0 average call quality score...
specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score...
using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO’s solutions...
% availability to answer calls, 5. 5-minute average handle time, 3. 0 average call quality score. Handle inbound calls, answer...
or improvement opportunities Operations Management Responsible for maintaining desired level / score(s) & enhancing End User... Customer Satisfaction score, Agents' Quality Tele - Monitoring score(s) and Agents' Communication skills / score Provide hands...