Bilingual Technical Support
variety of internal and external sources, and identify a root cause, how to fix, as well as follow up with the customer...
variety of internal and external sources, and identify a root cause, how to fix, as well as follow up with the customer...
, Investigation, Root Cause, and Quality Engineering review is documented prior to complaint closure. - Responsible for tracking...
Management Policy, Lesson Learned Policy and Control Inventory. - Involved with the identification of issue root cause...
with object-oriented programming - Strong Experience in **Python** development - Problem solving skills (Root-cause analysis...
team during defect triage and root cause discussions. Support QA metrics tracking such as defect leakage, coverage...
by performing examination of root causes, developing and coordinating corrective action measures and monitoring improvements...
, perform root cause analysis for WAN incidents, and escalate complex issues as needed. - Network Optimization: Improve global...
with minimal supervision. Strong problem-solving skills and a desire to find the root cause of issues. A stable internet...
and drive root cause analysis to completion 2.5 De-escalates critical customer situations 2.6 Supports critical customer...
, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause...