Support incident and request management via ServiceNow, ensuring SLA adherence and root cause analysis Work closely...
issues and improvement actions during pilot run(s) in preparation for mass production. Lead root cause analysis...
for both technical and non-technical stakeholders. Leverage statistical analysis to identify trends, outliers, and root causes...
aging, etc.) and implement corrective actions to achieve target performance. Lead root cause analyses (RCA, 8D, A3...
in incident response and root cause analysis activities. Establish best practices for DevOps processes, security, and compliance...
.• Problem Solving and Continuous Improvement: Investigate and address customer and stakeholder complaints, driving root cause... Improvement: Investigate and address customer and stakeholder complaints, driving root cause analysis and corrective actions...
, or equivalent) to identify issues proactively. Report trends and recurring problems to leadership for root cause analysis...
and alerting pipelines (ELK stack, Splunk). Participate in on-call rotations, performing root cause analysis post-incident...
, value added programs, returns, invoicing, credit, shipping issues, etc. Liaison between sales team to perform root cause...
for eCommerce-related matters, assuring adherence to compliance standards and operational excellence. Drive root cause analysis...