Job Description: At Verint, we believe customer engagement is at the core of global brands. Our mission is to help..., drive, and sell Verint solutions and maintain effective account relationships within their assigned territory. The AE...
optimization (WFO) tool integrations (Verint, NICE, Calabrio) Experience with additional CRM integrations (Zendesk, Service...
(such as Call Miner, NICE, Verint etc.) and derive insights into the call center key KPIs and be able to suggest transformation...
management (WFM) systems and tools (e.g., NICE, Verint, Playvox, Aspect). Perform basic maintenance of telephony systems... systems (e.g., NICE, Verint, Playvox, Genesys, or Aspect). Experience with Business Intelligence software such as Looker...
applications (e.g., Aspect, eWFM, NICE, or Verint). Proficiency in Microsoft Office applications (MS Excel, PowerPoint, Word...
and contact center results analysis, reporting. Experience working with systems such as Salesforce, Verint, Genesys, Five9...
solution. Experience in using speech analytics tools (such as Call Miner, NICE, Verint etc.) and derive insights into the...
solution. Experience in using speech analytics tools (such as Call Miner, NICE, Verint etc.) and derive insights into the...
in using speech analytics tools (such as Call Miner, NICE, Verint etc.) and derive insights into the call center key KPIs...
applications such as Salesforce and Verint. Strong understanding of Genesys architecture across the listed components... protocols. Knowledge of recording platforms such as Verint and NICE. Strong analytical, troubleshooting, and problem-solving...