Customer Operations Manager
experience Strong knowledge of call center best practices, KPIs, and CTI systems (e.g., Five9, Genesys, Avaya, Amazon Connect...
experience Strong knowledge of call center best practices, KPIs, and CTI systems (e.g., Five9, Genesys, Avaya, Amazon Connect...
AI/Automation: Conversational AI platforms, Generative AI models (LLMs), Agentic AI frameworks, RPA tools. CCaaS: Genesys, Avaya...
About AvayaAvaya is an enterprise software leader that helps the world's largest organizations and government... agencies forge unbreakable connections. The Avaya Infinityâ„¢ platform unifies fragmented customer experiences, connecting the...