Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
plus! Technical Knowledge: Working knowledge of contact platforms will be helpful. (ie: Sprinklr, Genesys) Working knowledge...
platforms will be helpful. (ie: Sprinklr, Genesys) Working knowledge of CRM systems such as Salesforce will be helpful...
, or conversational application development. CTI & Omnichannel Technologies Familiarity with platforms such as Genesys, NICE...
platforms will be helpful. (ie: Sprinklr, Genesys) Working knowledge of CRM systems such as Salesforce will be helpful...
with Salesforce (CTI or Genesys knowledge is a plus). Advanced activity reporting skills using PowerBI and Excel. Spanish energy...
suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading...
: Dynamics CRM Customer Service Unified Service Desk Desirable: Genesys CTI Integration Experience analyzing, designing...
such as Zendesk, ServiceNow, Intercom, Genesys, NICE, and Talkdesk. You will own these connectors from ideation through launch..., ServiceNow, Intercom, Genesys, NICE, and Talkdesk to understand their workflows and translate these into connector opportunities...
/CCaaS platforms (e.g., Genesys Cloud, Cisco, Avaya, etc.). ITIL Certifications in networking or AWS cloud platforms...