suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading...
solutions. Competitive Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone...
Solidbackground in API design, integration patterns, and system integration Experiencewith Salesforce integrations (Genesys Cloud...
with Salesforce (CTI or Genesys knowledge is a plus). Advanced activity reporting skills using PowerBI and Excel. Spanish energy...
/CCaaS platforms (e.g., Genesys Cloud, Cisco, Avaya, etc.). ITIL Certifications in networking or AWS cloud platforms...