Job Description: Become Our Genesys Cloud Contact Center Delivery Lead at AXA Partners! Drive the future of customer...: As the Genesys Cloud Contact Center Delivery Lead, you will be at the forefront of AXA Partners’ digital transformation...
. (Required). - Hands-on exposure to Conversational AI platforms (e.g., Google Dialogflow, Amazon Bedrock, Genesys, Sierra or similar...
such as Verint, Genesys, AWS, or Azure. Basic understanding of scripting, SQL, or data workflows. Previous exposure to call center...
technologies: Dynamics CRM Customer Service Unified Service Desk Desirable: Genesys CTI Integration Experience analyzing...
solutions. Competitive Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone...