Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
, performance or workforce optimisation solutions, using platforms such as Verint, Genesys, NICE, Calabrio or equivalent..., performance, automation or AI initiatives. Knowledge of CCaaS and Contact Centre platforms such as Genesys Cloud, Avaya, NICE...
-while integrating seamlessly with Salesforce, Genesys, SAP and emerging IoT platforms. You will own the product backlog end-to-end... for integrations with Salesforce, Genesys Cloud CX, SAP (ERP/FSM) and IoT data pipelines, ensuring secure, scalable and compliant...
- Lead complex integrations with systems such as: Genesys Cloud, Microsoft Dynamics 365 and Data and Security platforms...) - English proficiency (C1 level) Nice to have: - Experience with: Genesys Cloud, Microsoft Dynamics 365, Kafka / Event Bus...
Lead complex integrations with systems such as: Genesys Cloud, Microsoft Dynamics 365 and Data and Security platforms...) Nice to have: Experience with: Genesys Cloud, Microsoft Dynamics 365, Kafka / Event Bus and Data Lakes and analytics...
platforms (e.g., Azure, AWS, Google Cloud) CI/CD tools and DevOps practices CRM and contact center systems (e.g., Genesys...
– our current platform, Amazon Connect, Genesys Cloud). Strong understanding of IVR (interactive voice response), ACD (automatic...
Azure AI, other AI architectures, or LLMs... Bot development using conversation technologies such as DialogFlow, Genesys...