team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve...
a ticketing system. Provide bilingual technical support to clients via phone, email, and chat. Troubleshoot and resolve issues...
to resolve and address service issues. Acts as the on-site supervisor in the absence of the community manager by organizing...
management system Resolve or escalate cases efficiently while ensuring prompt feedback to customers Administer user...
management system Resolve or escalate cases efficiently while ensuring prompt feedback to customers Administer user...
and resolve complex technical issues Professional Level Dynatrace certification (or get certification within six months) Two...
programming skills to create and execute test scripts. Collaborate with development teams to identify and resolve defects...
-do attitude with a problem-solving mindset. Logical thinker with a passion for helping others resolve issues...
, and further replicate and resolve any technical issues related to operationalized solutions in the team's product portfolio...
in which the customer expects a certain speed to resolve their needs. Specific skills: Knowledge of the markets...