, demonstrating a commitment to customer satisfaction. Coordinate with internal teams to resolve complex inquiries and provide...
-speaking customers through phone, email, and chat channels. Identify, troubleshoot, and resolve technical issues to ensure...
engagement, resolve challenges, and support cross-business alignment during transitions. Qualifications & Experience...
and Escalation: Troubleshoot and resolve customer issues efficiently, escalating complex cases to the CS Operations Manager when... YOU ARE A COTY FIT You have strong problem-solving skills and have the ability to think quickly & resolve issues effectively...
) to understand their needs and translate them into platform configurations. Monitor platform performance, resolve issues...
design inputs using BIM workflows and Navisworks Review, resolve, and prevent coordination issues across disciplines...
and Escalation: Troubleshoot and resolve customer issues efficiently, escalating complex cases to the CS Operations Manager when... YOU ARE A COTY FIT You have strong problem-solving skills and have the ability to think quickly & resolve issues effectively...
and workstations Diagnose and resolve hardware and software issues Replace and upgrade computer components as needed Administer...
. Collaborate effectively with internal teams to ensure a seamless customer journey and resolve issues in a timely manner. Stay...
of communication between key customers and internal teams Resolve any issues and problems faced by customers and manage complaints...