. Effectively resolve customer complaints to enhance their viewing experience. Document customer interactions accurately and ensure...
available to them. Effectively manage and resolve any customer complaints or issues to ensure a satisfying guest experience...
strong relationships with high-value clients, ensuring their needs are met with precision. Troubleshoot and resolve complex customer...
Technical experience implementing SAP and/or Add-on Solutions Ability to troubleshoot and resolve technical issues caused when...
and ensure alignment across teams. Oversee SuccessFactors configuration, testing, and deployment. Identify risks, resolve...
Desk function to resolve user related support calls - Prepare and execute test plans for new functionality - Publish...
in a timely manner. Manage our bureau relationship and SLA’s, escalate and resolve issues. Serving as a point of contact...
monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely...
and Responsibilities: Provide technical support to customers via phone and web-based ticketing systems. Troubleshoot and resolve issues...
, acceptance criteria and specifications in JIRA for the Digital team. Delivery Support: Resolve questions proactively...