Global Technology Engineer - technical support Cinema
. Investigate and resolve logged cases in line with SLA commitments. Manage and respond to customer cases through our CRM system...
. Investigate and resolve logged cases in line with SLA commitments. Manage and respond to customer cases through our CRM system...
across providers (Azure required, GCP desirable), enable showback/chargeback, and resolve stakeholder cost inquiries. Optimize...
and actively listens to understand customer needs. Responds promptly to resolve issues, stays focused on goals, and bases...
their work, fostering a culture of knowledge sharing and continuous improvement. Troubleshoot and resolve complex technical...
phone, chat, and email Handle inquiries and resolve issues professionally and efficiently Ensure a high level of customer...
, multi-tenant infrastructure using Infrastructure as Code (Terraform). Troubleshoot and help resolve challenging problems...
through robust error handling, monitoring, and incident response. Performance Optimization: Proactively identify and resolve...
Suite landscapes, deploy new releases using Azure DevOps and GitHub CI/CD pipelines, and troubleshoot and resolve issues...
when required. Work closely with LIMS support teams to resolve configuration and method-related issues. Contribute...
in a dynamic and international environment. What you will do: - Support daily operations and resolve L1/L2 requests...