situations. Investigate and resolve user issues, including account access and abuse reports. Respond to user inquiries...
in Italian through phone, email, and live chat Resolve inquiries regarding products, services, or technical issues Maintain... with internal teams to resolve customer needs Document all interactions accurately in the system Requirements Fluent Italian...
decisions based on established guidelines Investigate and resolve issues reported on the platform (account support, policy...
following domain driven and microservices architecture Extend features on existing applications Investigate and resolve...
are in place Work closely with accounts payable and receivable teams to ensure timely postings Maintain Contract Log Resolve...
, and contingency planning. Technical Support & Advisory Advise clients on product usage and resolve complex technical issues...
decisions based on established guidelines Investigate and resolve issues reported on the platform (account support, policy...
decisions based on established guidelines Investigate and resolve issues reported on the platform (account support, policy...
of product clusters by identifying commonalities in policy structures. Research and resolve moderately complex contract..., Account Management, Claims) to resolve discrepancies and improve processes. Ensure accuracy in data entry and documentation...
on overdue invoices via email, phone, and other communication channels. Work closely with customers to resolve issues...