Responsibilities Provide timely and effective customer support through multiple channels Diagnose and resolve technical and account...
decision making skills Good analytical skills Ability to communicate effectively both orally and in writing Ability to resolve...
. Proactively monitor, respond to, diagnose, and resolve incidents, improving response time and minimizing customer impact. Work...
, downgrades, and cancellations. Resolve issues and inquiries effectively, ensuring a high level of customer satisfaction...
, and service features. Resolve customer complaints and technical issues promptly while ensuring customer satisfaction. Document...
is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user... as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve...
interactions accurately in our CRM system for tracking and follow-up. Work collaboratively with technical support teams to resolve...
. Inform customers about content offerings, promotions, and new features available on the platform. Resolve complaints... to ensure effective follow-up and record-keeping. Collaborate with technical teams to resolve complex issues and improve...
expert for incoming requests, bugs, and improvement opportunities. Resolve technical issues and remove cross-functional...
Review, resolve, and prevent coordination issues across disciplines;propose feasible, well-integrated technical solutions...