: Provide technical support and assistance to customers via phone, email, and chat. Identify, troubleshoot, and resolve... with the team to resolve complex cases and enhance customer satisfaction. Follow standard processes to ensure consistent...
and resolve project challenges. Basic Qualifications: Bachelor's degree in a relevant field (i.e., Computer Science...
concerns and requests, providing quick and effective solutions. Problem Resolution: Resolve minor customer issues on the spot...
customers with all necessary product and service information. Resolve customer issues effectively: Respond empathetically...
and inbound calls/emails to resolve the delinquency. By utilizing verbal and interpersonal skills, the Collections Specialist... discrepancies, resolve payment issues, and reconcile accounts accurately. Maintain detailed documentation in ERP systems...
. · Troubleshoot and resolve infrastructure-related issues in a timely manner. · Ensure compliance with security and regulatory...
as well as providing immediate first level support and training to resolve usage difficulties;to develop and create training... to help resolve issues Proactive communications to carriers or service centres when usage appears to be a problem Proactive...
, and support to ensure a seamless travel experience. Address and resolve any travel-related inquiries or issues. Stay...
about you! As part of our Billing Operations team, you will manage daily and monthly billing activities, resolve incidents related...
with other areas of the business to resolve invoice/credit note Negotiation with customers to resolve outstanding issues and secure...