technology and business teams across TMHCC International with a focus on DEX and CSI. DEX Management Assess both business.... Reporting and dashboards. Role-based user access management. DEX vendor relationship management. Produce Product roadmaps...
: Has an extremely proud history and is one of the UK's largest wealth management firms, which has a heritage dating back to 1742... suppliers and key outsource providers & effective management of these relationships. Responsible for supporting the incident...
of a CSI plan. Experience in employee supervision and management of medium scale geographically spread teams. Identifying..., including management and account performance reports Reviewing and periodically re-negotiating service level agreements (SLA...
against key performance indicators with the help your senior management team. Ensuring Key to Key and CSI targets... and all administrative staff Your key responsibilities will include entire site management, which includes Health and Safety, Performance...
and Creation of Event Alerts Event Threshold Reviews, Reactive Problem Management and Creation of Reactive Problem Records Root... Identification of CSI Opportunities, Service Request Fulfilment and Service Request SLAs/KPIs Risk Mitigation and Raising...
for Sustainable Innovation (CSI), under the direction of the CSI Director. Launched in January 2024, CSI focuses on digital... transformation, sustainability, and change management, serving as an innovation hub for partnerships with industry and academia...
but focuses on vendor management, service governance, SLA monitoring, and service improvement. The successful candidate... & Vendor Management (Accenture & NCR) Oversee the Data Triage contract with Accenture and the Service Desk contract with NCR...
objectives and customers requirements. This role requires a strategic thinker with exceptional stakeholder management skills... with best practice. Ensure robust incident, problem and change management processes are adhered to. Monitor and report on service...
per transaction, and ensuring 100% adherence to the EVHC process. The successful candidate will assist management to achieve the... highest possible CSI scores, lead and support a team of 12 skilled technicians and promote a positive and productive work...
from officers via Case management systems or email and the processing of CSI imagery into PDF formats, sharing evidence... management systems. The potential post holder must be reliable, be able to demonstrate flexibility and initiative and cope...