opportunities while focusing on achieving outstanding customer relationships and a 5-star CSI performance. What do you need... that will retain them to the brand and the business Expertly handling the enquiry management process, supporting and motivating...
Fixed term Duration 2 years Working pattern Full-time Reference number 358-7751424-CSI Job locations... and organisation Essential Methodical and organised Good time management Accurate and attention to detail Person Specification...
of customer service and achieving top CSI scores for your dealership Responsible for the implementation of compliance in regards... with the enquiry management of your dealership Committed to doing the right thing, and treating our customers fairly...
to escalations from squads and vendors, owning and driving the incident management process to resolution. Assess and prioritize.... Experience with ITIL disciplines, including Event, Incident, Problem, Change, and Continuous Service Improvement (CSI...
Controlling expenses against agreed budgets and regularly reviewing management accounts Ensuring CSI excellence and embedding... dealer (essential) A solid, progressive motor trade career in Aftersales Management Strong leadership presence — able...
targets Manage workshop efficiency, productivity, and loading Drive customer satisfaction scores (CSI) and implement... dealership Strong leadership and team management skills Excellent understanding of workshop and parts operations Confident...
Full-time Reference number 358-7703995-CSI Job locations Leicester General Hospital Gwendolen Road Leicester... Methodical and Organised Time management skills Accurate with attention to detail Planning and organisation Essential...
performance packs to senior management, outlining risks, recovery plans, and improvement roadmaps. Requirements The ideal... in handling conflict situations and guiding retailers through corrective actions. Skilled in KPI interpretation (CSI, NPS...
a high level of customer service and achieving top CSI scores for your dealership Responsible for the implementation... and Retention Team, who support with the enquiry management of your dealership Committed to doing the right thing, and treating...
per transaction, and ensuring 100% adherence to the EVHC process. The successful candidate will assist management to achieve the... highest possible CSI scores, lead and support a team of skilled technicians and promote a positive and productive work...