to escalations from squads and vendors, owning and driving the incident management process to resolution. Assess and prioritize.... Experience with ITIL disciplines, including Event, Incident, Problem, Change, and Continuous Service Improvement (CSI...
of customer service and achieving top CSI scores for your dealership Responsible for the implementation of compliance in regards... with the enquiry management of your dealership Committed to doing the right thing, and treating our customers fairly...
as an individual and have the free reign to be yourself, demonstrate your accomplished customer service and management skills... and achieve monthly sales and CSI targets Maintaining fantastic presentation standards within your dealership and in digital...
Fixed term Duration 2 years Working pattern Full-time Reference number 358-7751424-CSI Job locations... and organisation Essential Methodical and organised Good time management Accurate and attention to detail Person Specification...
Full-time Reference number 358-7703995-CSI Job locations Leicester General Hospital Gwendolen Road Leicester... Methodical and Organised Time management skills Accurate with attention to detail Planning and organisation Essential...
Controlling expenses against agreed budgets and regularly reviewing management accounts Ensuring CSI excellence and embedding... dealer (essential) A solid, progressive motor trade career in Aftersales Management Strong leadership presence — able...
targets Manage workshop efficiency, productivity, and loading Drive customer satisfaction scores (CSI) and implement... dealership Strong leadership and team management skills Excellent understanding of workshop and parts operations Confident...
performance packs to senior management, outlining risks, recovery plans, and improvement roadmaps. Requirements The ideal... in handling conflict situations and guiding retailers through corrective actions. Skilled in KPI interpretation (CSI, NPS...
a high level of customer service and achieving top CSI scores for your dealership Responsible for the implementation... and Retention Team, who support with the enquiry management of your dealership Committed to doing the right thing, and treating...
, senior management and the Executive Team to manage and resolve high volumes of complaints — including high‑profile, MP... Management · Ensure comprehensive and accurate case notes are recorded, and that all relevant systems and databases...