with tools such as HubSpot, SalesForce, GainSight, ChurnZero, etc DESIRABLE: Customer Success certifications (e.g. CCSM..., SuccessHACKER, Gainsight, Cisco/TSIA) Healthcare or dental industry experience Diversity Diversity at Henry Schein...
: Oversee the management of AI interfaces (Zendesk and Gainsight), focusing on advanced dialogue flow, sentiment analysis... with AI/NLP platforms, LLMs, and digital adoption tools (e.g., Zendesk Ai, Gainsight PX) Design Thinking: Strong background...
-driven insights to guide decisions. Proficiency with Client Success platforms (e.g., Gainsight) and the ability to leverage...
and design a unified, proactive architecture Experienced in Planhat, Gainsight, or a comparable CS platform at an advanced... within a B2B SaaS business CS Platform Expertise Hands-on experience with Planhat, Gainsight, or a comparable CS platform...
and Account Management Systems: CRM/ Harmony, Gainsight, One360, Cloud reporting. Financial systems, financial planning...
on legitimate challenge Operational Rigor: Expert-level mastery of CRM and CSM toolsets (Salesforce/Gainsight) to drive segment...
Salesforce, Gainsight and other internal systems. You will be partnering with various other teams including but not limited... CRM or customer service application Experience with Gainsight is a significant plus Experience managing a high volume...
and Account Management Systems: CRM/ Harmony, Gainsight, One360, Cloud reporting. Financial systems, financial planning...
with tools such as Salesforce, Gainsight, or similar platforms Demonstrated ability to drive adoption, retention, and customer...
and customer journeys Serve as a subject matter expert for Gainsight and customer health data across GTM teams Data... stakeholders Capture all engagements, insights, and recommendations within Gainsight to continuously strengthen the customer...