complaints management training to teams as and when appropriate. Responsible for responding to MP and elected member enquiries...
by visiting this website (add MP advert link) Interview, which can include questions based on the Behaviour, Experience...
and timescales Compile weekly reports on complaints, MP enquiries, and Housing Ombudsman investigations Prepare Ombudsman packs...
activities. Own and resolve tenant complaints fairly and swiftly, ensuring accurate records. Acknowledge and distribute MP...
and provide background information for Councillor MP Ombudsman enquiries as directed. 2. To be a point of contact for applicants...
, and MP’s. Applying policy to complex cases, particularly those involving children and young people with special educational...
communication. Produce content for MP and Ministerial briefings, Overview and Scrutiny Committee and regulatory bodies... and updates. Develop a stakeholder management plan that facilitates two-way communication. Produce content for MP...
, including responding to MP enquiries and Stage 1 complaints, using a customer-focused, problem-solving approach Accurately...
systems. Requirements: - CCNSG card - NVQ 3 or equivalent trade qualification - MP Connect card (or be willing...
for managers to answer correspondence from residents and their representatives, counsellors, MP's etc. on matters associated...