efficiently, ensuring prompt resolution and excellent customer service. Meet and exceed targets - Work towards Service Level... as a key liaison between customers, suppliers, and internal teams to drive effective problem resolution. Maintain data...
such as:- ITIL Foundation, Service Desk Institute, MCSA, CompTIA A+, Security+, IT Diplomas etc. Secondly, ServiceNow experience.... You will hold yourself to the highest standards of service. Take ownership of problems and see them through to full resolution...
Level Agreements (SLAs). Working within the defined processes, take ownership for the timely resolution (within agreed... equipment and services including hardware replacements to the highest standards, co-ordinating the resolution with the...
to join Chelsea and Westminster NHS Foundation Trust, with significant opportunity to make an impact through the introduction of new... load including sickness absence, disciplinary, early resolution and capability cases working proactively with managers...
University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding... of 18. You will rotate between delivering telephone crisis triage, crisis assessment, resolution and home treatment...
;Act as an escalation point for all internal and external resolver teams where resolution ownership is disputed...;Most importantly, give guidance support for Major Incident response and resolution teams;Provide guidance and assistance to customer...
and resolution of issues. The role will require excellent interpersonal and communication skills through a variety of different.... Liaise with system suppliers and Trust IT staff for fault/incident reporting/resolution. Devise & write new procedures...
of escalated customer issues and engage the appropriate resolver groups for prompt resolution. Assist in reporting key performance... effectively to meet deadlines with minimal supervision. ITIL Foundation V4 certification Eligibility to be cleared for UKSC...
timely resolution of IT issues, and leading standardisation and continuous improvement workstreams within the technology..., security, and scalability. Also, oversee incident, request, and change management processes, ensuring timely resolution...
Level Agreements (SLAs). Working within the defined processes, take ownership for the timely resolution (within agreed... equipment and services including hardware replacements to the highest standards, co-ordinating the resolution with the...