. Familiarity with IT governance standards like ITIL. Direct experience with ServiceNow for IT service management. Knowledge...
& Process Knowledge Strong working knowledge of HRIS and case management systems (e.g. Workday, ServiceNow) and core HR...
Microsoft Suite, including Office 365. Experience using ServiceNow or another ticketing system. Experience working...
to pursue a technology roadmap, which fully exploits our investment in Workday, ServiceNow and other supporting platforms. The...
and assessment processes to increase validation of controls across DT. Utilise the full functionality of ServiceNow Integrated Risk... Management to deliver control management. Assist teams in developing and populating their controls within ServiceNow to support...
(including GPU / networking impact) Use ServiceNow for incident/change/ticket management and drive process improvements Manage... and applications Confident stakeholder communication (onsite support is a key part of the role) Nice to have ServiceNow experience...
ServiceNow ticket system and through email correspondence. Stakeholder Communication: Provide proactive updates and clear...
. Salesforce, ServiceNow, JIRA) Understanding of incident management and escalation processes Experience analysing support trends...
, Workday, ServiceNow, AWS, Azure/Entra ID) using REST/SOAP, JDBC, and SCIM connectors. Governance & Compliance: Define...
to transport Desirable (Not Essential) ITIL certification Experience with ServiceNow or other service desk platforms Exposure...