. ITSM Administration: Use the ServiceNow ITSM platform to track, update, and manage support tickets. Ensure all team members... and accuracy even under pressure. ITSM Tool Proficiency: Hands-on experience with IT Service Management tools (ideally ServiceNow...
in managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident... systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting: Leverage...
, including Adobe, Ciena, Dropbox, Facebook, AWS, Google Cloud, Oracle, ServiceNow and Proofpoint. Equal Opportunities...
(e.g. ServiceNow, Freshworks), remote access tools, and automation frameworks Demonstrated expertise in APIs, solution...
(e.g. ServiceNow, Freshworks), remote access tools, and automation frameworks Demonstrated expertise in APIs, solution...
compliance with security and policies (e.g., CyberArk, ServiceNow). Handle problem escalations, including vendor support..., z/OS. Familiarity with ServiceNow, ITIL processes, and Agile concepts. Ability to handle Splunk dashboards, alerts...
, including Adobe, Ciena, Dropbox, Facebook, AWS, Google Cloud, Oracle, ServiceNow and Proofpoint. Equal Opportunities...
AI enablement programmes across Microsoft 365 Copilot, Google Workspace AI, ServiceNow AI, and other vendor platforms. Assess..., and automation frameworks. Associate and professional level certifications in Microsoft 365, Azure AI, Google Cloud, or ServiceNow...
and Platform Management, ensuring effective use of ITSM tools (e.g. ServiceNow) and alignment to ITIL practices. Establish...
on experience in implementation, configuration, and management of SAM tools like ServiceNow, Snow License Manager, Flexera FNMS..., such as Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM), CIS-ServiceNow SAM Pro, FinOps or equivalent...