, if needed Provide users with regular updates via telephone and the service management platform (ServiceNow) Ensure the tickets...
, such as IBM OpenPages, ServiceNow, Archer etc A good range of influencing skills Experience working in a client facing...
, emails and chats in a timely and accurate manner, tracking through to closure/client resolution, using ServiceNow Escalate...
. Promptly and efficiently address and resolve procurement-related IT support tickets on the ServiceNow system. Mobile Phone...
are met by timely task resolution & high standard of ticket management through ServiceNow ticketing system Take ownership to resolve...
Willingness to travel Desirable skills / qualifications: ServiceNow ITIL Certification / Awareness...
/ Customer Platforms e.g. Salesforce / SAP / ServiceNow. Proven track record in requirement analysis, solution mapping/design...
experience within a globally based company (ie. Adobe, Google, Apple, Facebook/Meta, Workday, ServiceNow, major banking...
. Troubleshoot/Investigate and rectify circuit connection errors & circuit/hardware down scenarios using ServiceNow ticketing system...
Foundation, Service Desk Institute, MCSA, CompTIA A+, Security+, IT Diplomas etc. Secondly, ServiceNow experience...