of networking: TCP/IP, DNS, DHCP, MFA Service Management: Use of ITSM tools e.g. Cherwell, BMC Remedy, ServiceNow Working to SLA...
desired. Experience with ServiceNow IT Service Management platform, or similar Service Desk request management platforms...
systems, such as IBM OpenPages, ServiceNow, Archer etc Experience working in a client facing professional services...
, emails and chats in a timely and accurate manner, tracking through to closure/client resolution, using ServiceNow Escalate...
like ServiceNow, Maximo, and Power Apps. An understanding of the Airport and Aviation Technology environment is advantageous...
. Promptly and efficiently address and resolve procurement-related IT support tickets on the ServiceNow system. Mobile Phone...
, such as IBM OpenPages, ServiceNow, Archer etc A good range of influencing skills Experience working in a client facing...
. Knowledge of strategic platforms like ServiceNow, Maximo, and Power Apps. An understanding of the Airport and Aviation...
. Experience within the SAM tooling space including ServiceNow SAM Pro or similar. Ideally you will possess a deep understanding...
, leveraging tools such as ServiceNOW, Jira, LeanIX, and knowledge databases to deliver high-quality operational assistance...