BDS Product Senior Analyst
plan updates, tracking risks and opportunities). Create and manage demand and project records on ServiceNow PPM...
plan updates, tracking risks and opportunities). Create and manage demand and project records on ServiceNow PPM...
to incidents and service requests in the ServiceNow Service Management tool, provide guidance and support to the Application...
into ServiceNow. Support the People & Culture Team to identify gaps in knowledge and facilitate sessions to create and/or update...†across People & Culture teams. Working knowledge of a Knowledge Management role. Working knowledge of ServiceNow. Why Serco...
such as ServiceNow, Confluence, GENT etc. Excellent communication skills and ability to collaborate with team members. Relevant...
of software lifecycle management Experience with SAM inventory management systems such as Flexera, ServiceNow, SNOW...
first response to incidents, managing them via the ServiceNow Platform. Provide accurate incident data to support informed...
plan updates, tracking risks and opportunities). Create and manage demand and project records on ServiceNow PPM...
platforms (Sentinel, Hunters) ITSM ticketing tools (ServiceNow) Scripting languages (KQL, PowerShell) Certifications...
, NAT Experience with: LiveNX, Solarwinds, InfoBlox, Cisco ISE, Cisco DNA, Linux, Python/Automation and ServiceNow...
with and supports the rest of the team Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL Proven...