projects through a specialist team of officers. Using key systems and technologies including Bartec, Confirm, Verint, ArcGIS...
responsible for defining, building, and scaling Verint's global Consulting and Enablement strategy across all geographies... interaction, from discovery through adoption and optimization, is anchored in Verint's customer value proposition and key customer...
. Strong analytical skills and attention to detail. Proficiency in WFM tools (e.g. Verint) and Excel. Ability...
Management and forecasting platforms desirable, such as NICE IEX, Verint, Genesys, Power BI or equivalent technologies...
IEX, Verint, Aspect, Genesys WFM, or Calabrio. Familiarity with ACD/Telephony systems and contact centre reporting tools...
operational units. Nice to have: Tool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint...
role directly managing WFM teams. Advanced hands-on proficiency with enterprise WFM platforms (e.g., Nice CXone, Verint...