Resolves hardware, software, or telecommunications problems that require extensive and detailed analysis to remedy;or problems that require authorization and/or action by IT management to resolve. Requires a high level of expertise of the ...
Responsible for managing day-to-day operation and direct supervision of all service desk and program personnel. Ensure that contract requirements and contract AQLs/SLAs are met. Interfaces continually with the customer to ensure expectation...
Conducts interviews with business representatives and other department leaders, with excellent communication skills. Addresses a diverse group of personnel (technical & business representatives). Relays information from the Office Informati...
Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/c...
(plus Commission Plan) Position Summary AAC is seeking an experienced Sr Director of Growth to lead the company's federal business... strategies that expand AAC's presence in enterprise IT, cybersecurity, cloud, AI-enabled solutions, service management...
Tier 1 Technology Support Services Contractors designated for the IT Service Desk Representative role must possess the technical expertise, communication skills, and customer service orientation necessary to support a dynamic IT service e...
Tier 1 Technology Support Services Contractors designated for the IT Service Desk Representative role must possess the technical expertise, communication skills, and customer service orientation necessary to support a dynamic IT service e...