The Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX;Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/softw...
The Virtualization Administrator II is responsible for managing and maintaining the agency’s virtualized IT infrastructure across on-premises and cloud environments. This role ensures the stability, performance, and security of VMware, Hype...
The Microsoft Administrator II is responsible for managing and maintaining the agency’s Microsoft-based IT infrastructure. This role ensures secure, reliable, and efficient operation of enterprise Microsoft environments including Windows Se...
The Help Desk Manager is a key leadership role responsible for managing and directing all IT Help Desk operations for the organization. This position ensures the efficient handling of IT service requests across Tier 1, Tier 2, and escalatio...
The Senior Firewall Administrator is responsible for the design, configuration, administration, monitoring, and troubleshooting of the agency’s enterprise firewall and network security infrastructure. This role ensures that the network peri...
The Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX;Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/softw...
The Network Administrator II is responsible for supporting the agency’s enterprise network operations, ensuring secure, reliable, and efficient performance of LAN, WAN, wireless, VoIP, data center, and software-defined networking (SDN) envi...
The Program Manager serves as the senior contractor representative and is responsible for the overall management, direction, and execution of the IT Operations contract. This key leadership role ensures the successful delivery of services a...