The Microsoft Administrator II is responsible for managing and maintaining the agency’s Microsoft-based IT infrastructure. This role ensures secure, reliable, and efficient operation of enterprise Microsoft environments including Windows Se...
The Senior Firewall Administrator is responsible for the design, configuration, administration, monitoring, and troubleshooting of the agency’s enterprise firewall and network security infrastructure. This role ensures that the network peri...
The Virtualization Administrator II is responsible for managing and maintaining the agency’s virtualized IT infrastructure across on-premises and cloud environments. This role ensures the stability, performance, and security of VMware, Hype...
The Senior Network Engineer is a key technical expert responsible for designing, implementing, and maintaining the agency’s enterprise network infrastructure. This role focuses on the stability, performance, and security of LAN, WAN, wirele...
The Configuration Manager is responsible for establishing, maintaining, and controlling the configuration management process for IT systems and services. This role ensures that all IT assets, baselines, and configuration items (CIs) are acc...
The Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX;Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/softw...
The Network Administrator II is responsible for supporting the agency’s enterprise network operations, ensuring secure, reliable, and efficient performance of LAN, WAN, wireless, VoIP, data center, and software-defined networking (SDN) envi...
The ServiceNow Administrator is responsible for the configuration, maintenance, and daily operation of the agency’s ServiceNow IT Service Management (ITSM) platform. This role ensures that ServiceNow effectively supports the agency’s help d...