JOB SUMMARY Alvaria is seeking a Manager of Billing Systems & Q2C Operations to join our dynamic team. In this role...
with urgency. A system-thinking mindset and proficiency in scheduling and ACD systems (including Verint, Alvaria, Avaya, and AWS... Verint, Alvaria, Avaya, and AWS. Functional Skills: Analytical and holistic problem solver Proactive and forward...
following is preferred): Verint / Verint Impact 360 NICE IEX WFM (highly preferred) Genesys Cloud WFM Aspect / Alvaria...
, ideally in outbound environments. CCaaS Platforms: Experience with NiCE, Genesys, Five9, Alvaria, TCN or similar. AI/ML...
functions, processes, and relevant technologies (e.g., TimeDoc, Alvaria, EMR, GSuite). Feedback-Driven Growth & Learning...
functions, processes, and relevant technologies (e.g., TimeDoc, Alvaria, EMR, GSuite). Feedback-Driven Growth & Learning...
management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact center...: Proficiency in workforce management tools (e.g., NICE, Alvaria), Microsoft Excel, Power BI, and SQL. Experience with predictive...
) What You Will Be Doing Technical & Platform Expertise: Experience with Alvaria and Verint Workforce Management platforms, including...
, Android) Experience integrating WFO platforms (NICE, Verint, Alvaria, etc.) Experience migrating legacy premise Contact...
tasks carried out by the Cloud Virtualization and Storage (CVS) team at Alvaria. CVS manages business critical hypervisor..., everything we do at Alvaria is about getting the best results for our customers, so the Infrastructure Engineer must be able to demonstrate...