JOB SUMMARY Alvaria is seeking a Manager of Billing Systems & Q2C Operations to join our dynamic team. In this role...
tasks carried out by the Cloud Virtualization and Storage (CVS) team at Alvaria. CVS manages business critical hypervisor..., everything we do at Alvaria is about getting the best results for our customers, so the Infrastructure Engineer must be able to demonstrate...
following is preferred): Verint / Verint Impact 360 NICE IEX WFM (highly preferred) Genesys Cloud WFM Aspect / Alvaria...
, ideally in outbound environments. CCaaS Platforms: Experience with NiCE, Genesys, Five9, Alvaria, TCN or similar. AI/ML...
management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact center...: Proficiency in workforce management tools (e.g., NICE, Alvaria), Microsoft Excel, Power BI, and SQL. Experience with predictive...
, Android) Experience integrating WFO platforms (NICE, Verint, Alvaria, etc.) Experience migrating legacy premise Contact...