hardware or software to upgrade organization’s infrastructure. This position might be called upon to provide technical support... and configuration, Scripting, BMC Footprints, WSUS, , Lumension, Bitlocker, SQL Server 2012, TomCat, IIS, Windows Server 2012r2/2016...
to hardware, software, and network access. Utilize USDA’s IT service management (ITSM) system (e.g., BMC Remedy Helix..., or equivalent experience. Minimum of 1 year of IT support experience. Familiarity with IT service management tools (e.g., BMC...
hardware, software, and network-related problems. Lead a team of Tier 2 support specialists, providing mentorship, technical... (e.g., BMC Remedy Helix or ServiceNow) to manage and document incident, change, and work order tickets, ensuring accurate...
-user services. Duties & Responsibilities: Provide Tier 2 technical support for hardware, software, and network issues... system (e.g., BMC Remedy Helix or ServiceNow), ensuring all details are documented accurately. Troubleshoot user problems...
to ensure efficient support, facilitating USDA’s customer service, incident response, and hardware and software management... that all program activities align with USDA objectives. Use the USDA ITSM system (such as BMC Remedy Helix or ServiceNow) to monitor...